Last Updated: 10/3/2025
- 1. Introduction: Welcome to expeditehqllc (“we,” “our,” or “us”). We are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our truck dispatch services.
By using our services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access the site or use our services. - 2. Information We Collect: We collect information that you provide directly to us and information about your use of our services.
- A. Personal Information You Provide: This may include: Contact Information: Name, company name, email address, phone number, physical address. Business & Federal Motor Carrier Safety Administration (FMCSA) Data: Motor Carrier Number (USDOT), MC Number, operating authority status, and safety rating. Driver & Equipment Information: Driver’s license details, Commercial Driver’s License (CDL) information, social security numbers (for carrier setup and credit checks), truck and trailer details (VIN, year, make, model), insurance certificates, and cargo details. Financial Information: Bank account details (for electronic payments), tax identification numbers, and information for credit checks on your potential clients. Communication Data: Records of our correspondence, including emails, phone calls, and chat logs.
- B. Information Collected Automatically: Usage Data: We may collect information about how you interact with our website and services, including your IP address, browser type, pages visited, and the time and date of your visits. Location Data: With your permission (via your device or ELD integration), we may collect precise location data about your truck to facilitate load tracking, routing, and provide real-time dispatch support.
- 3. How We Use Your Information: We use the information we collect for the following business purposes: To Provide Our Dispatch Services: To negotiate freight rates, route your deliveries, coordinate schedules, locate roadside assistance, and complete billing and invoicing. To Ensure Compliance & Safety: To verify insurance, ensure compliance with FMCSA regulations, run credit checks on brokers/shippers, and maintain safety standards. To Communicate With You: To send you load information, updates about your routes, important service announcements, and respond to your inquiries. To Process Payments: To facilitate and process payments between you and brokers/shippers. To Improve Our Services: To analyze data for business intelligence, improve our website functionality, and develop new features. For Security: To protect against fraudulent, unauthorized, or illegal activity.
- 4. How We Share Your Information: We do not sell your personal information. We may share your information in the following limited circumstances: With Brokers and Shippers: To book loads, we share necessary information such as your company name, MC/DOT number, insurance details, and equipment description. With Service Providers: We share data with trusted third parties who assist us in operating our business, such as payment processors, cloud hosting providers, and technology platforms, under strict confidentiality agreements. For Legal Reasons: We may disclose information if required by law, such as to comply with a subpoena, FMCSA audit, or similar legal process. To Protect Rights: To investigate potential violations of our agreements, or to protect the safety and security of our users and our services. Business Transfers: In connection with a merger, sale, or acquisition of all or a part of our company.
- 5. Data Security: We implement a variety of administrative, physical, and technical security measures designed to protect your personal information from unauthorized access, use, or disclosure. These include encryption, secure sockets layer (SSL) technology, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
- 6. Your Privacy Rights: Depending on your state of residence, you may have certain rights regarding your personal information, such as: The right to know what personal information we have collected about you. The right to access and request a copy of your data. The right to correct inaccurate personal information. The right to delete your personal information, subject to certain legal exceptions. To exercise any of these rights, please contact us using the information provided in the “Contact Us” section below.
- 7. Data Retention: We will retain your personal information only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, to comply with our legal obligations (such as FMCSA record-keeping requirements), resolve disputes, and enforce our agreements.
- 8. Changes to This Privacy Policy: We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
- 9. Contact Us: If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: info@expeditehqllc.com